Returns, Refunds, Exchanges...

Klose To My Heart strives to ensure every customer is 100% satisfied with their order! If you are unhappy with your order please contact us within 3 days to address any issues.
Almost every items created is customized to the needs of the customer. Therefore refunds are not offered on custom work.

You can purchase with confidence though, every item comes with our backing. If something becomes loose or broken on the item you may ship it back (shipping to be covered by purchaser) and we will be happy to fix it! If the item is damaged beyond repair those cases will be handled on an individual basis.

Sizing is the sole responsibility of the purchaser. In some cases rings can be re-sized and those will be handled on a case by case basis. All shipping cost will fall to the purchaser.
Mistakes happen, if something is wrong with your order and it is the fault of Klose To My Heart, please contact klose2myheart@gmail.com immediately so the situation can be rectified.

All orders are shipped through the USPS system (unless otherwise discussed with company.) Once the item(s) leave Klose To My Heart’s hands the responsibility is on the purchaser and postal service. Klose To My Heart is not responsible for any damage done in shipping or lost/stolen item(s) during shipping. Insurance is available to cover your purchase during shipping, please be sure to purchase shipping at the time of ordering.

Above all Klose To My Heart strives to work with you the buyer and aim for 100% customer satisfaction. If you have any questions or concerns please contact us! 

Lead Time…

My current lead time is about 8-10 business days. This is limited to week days only (not weekends.)
I try my best to ship orders out as quickly as possible but each item is made to order! I love custom orders and receive them often so please be patient when ordering.